Politique d’expédition
Shipping Policy
Order processing time
All orders will be processed within 1-2 business days after payment is confirmed.
1、Transport Mode and Carrier
~Main carrier: SF International/YunExpress
~SF International（No free shipping）
China to North America: 3-5 working days
China to Europe: 5-7 working days
China to Asia Pacific: 2-4 working days
~YunExpress（Free shipping）
China to Europe: 6-12 working days
China to North America: 6-10 working days
China toPeru:15-23working days
China toBrazil:15-25working days(Affected by Brazil's PRC policy, the estimated delay is 7-10 working days)
Shipping fee: If you need to use federal or SF Express, DHL, etc. shipping methods, Fixed shipping fee borne by the customer，Specific costs, please contact mengma01@protonmail.com via email
Additional costs:
~Duties/Taxes: To be paid by the recipient (not included in shipping cost).
~Remote area surcharge: +20 $ (if applicable).
Tracking Information
Real-time tracking can be carried out through SF/Yun International’s official website.
Tracking number sent by email within 24 hours of shipment.
2. Returns and Refunds
return policy
Eligibility: Items must be unused, in original packaging, and accompanied by proof of purchase.
Approval Time:
We will initiate returns within 3-5 business days of receiving the merchandise.
SF International is responsible for return delivery (if there is no defect, the cost is borne by the customer).
Refund Schedule:
Refunds are processed within 7 business days after the merchandise return is confirmed.
Damaged/Lost Package
Please report problems within 7 days of delivery.
Submit a claim to SF/Yun Express International (reference: SF Express Claims Process).
3. Key points
Customs Clearance: SF/Yun Express handles the documents; customers may be contacted for more information.
Force Majeure: We are not responsible for delays due to weather, strikes or government actions.
Privacy: Customer data shared with SF/Yun Express is used for shipping purposes only (GDPR/CCPA compliant).