Politique d’expédition
Shipping Policy
Order processing time
All orders will be processed within 1-2 business days after payment is confirmed.
1. Transport Mode and Carrier
~Main carrier: SF International/YunExpress
~SF International（Free shipping）
SF Express International Delivery to Hong Kong, Macau and Taiwan
China to Hong Kong, Macau and Taiwan: 2-4 working days
~YunExpress（Free shipping）
China to Europe: 6-12 working days
China to North America: 6-10 working days
China to Peru: 15-23working days
China to Brazil: 15-25working days(Affected by Brazil's PRC policy, the estimated delay is 7-10 working days)
Shipping fee: If you need to use federal or DHL, etc. shipping methods, Fixed shipping fee borne by the customer, Specific costs, please contact mengma01@protonmail.com via email
Additional costs:
~Duties/Taxes: To be paid by the recipient (not included in shipping cost).
~Remote area surcharge: +20 $ (if applicable).
Tracking Information
Real-time tracking can be carried out through SF/Yun International’s official website.
Tracking number sent by email within 24 hours of shipment.
https://www.yuntrack.com/
2. Returns and Refunds
return policy
Eligibility: Items must be unused, in original packaging, and accompanied by proof of purchase.
Approval Time:
We will initiate return within 1-2 business days of receiving the merchandise.
Customers are responsible for arranging the return of goods themselves (if there is no defect, the cost is borne by the customer).
Refund Schedule:
Refunds are processed within 1-2 business days after the merchandise return is confirmed.
Damaged/Lost Package
Please report problems within 7 days of delivery.
please contact mengma01@protonmail.com via email
3. Key points
Customs Clearance: SF/Yun Express handles the documents; customers may be contacted for more information.
If you choose to use FedEx, DHL or similar carriers, the recipient is responsible for clearing customs and paying any import duties.
Force Majeure: We are not responsible for delays due to weather, strikes or government actions.
Privacy: Customer data shared with SF/Yun Express is used for shipping purposes only (GDPR/CCPA compliant).