Return and Refund Policy

Last updated: October 27, 2026

At PopoRacing, we want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.

1. Return Window

We accept eligible return requests within 30 days of the date you receive your order.

To be eligible for a return, the item must be unused, uninstalled, in the same condition in which you received it, and in its original packaging, where applicable. Proof of purchase is required.

Certain products may not be eligible for return if they have been installed, modified, damaged through misuse, or otherwise rendered unsuitable for resale, except where applicable law requires otherwise.

To request a return, please contact us at mengmao01@protonmail.com before sending any item back. Unauthorized returns may be delayed or refused where permitted by law.

2. Return Shipping Costs

Returns due to personal reasons

If you request a return because you changed your mind, ordered the wrong product, or no longer need the item, you are responsible for the reasonable return shipping costs, unless applicable law requires otherwise or we agree to cover them.

Please contact us before shipping your item back so we can provide the return instructions.

Returns due to defective, damaged, or incorrect items

If your item arrives defective, damaged, or different from what you ordered, please contact us promptly with your order number and photos or other relevant information. We will review the issue and, where appropriate, provide a replacement, refund, or other remedy in accordance with applicable law. We will cover return shipping costs when required by law or when we confirm that the issue is our responsibility.

3. Original Shipping Charges

For returns due to personal reasons, original shipping charges, if any, may be non-refundable to the extent permitted by applicable law and provided this condition was disclosed before purchase.

If your order qualifies for free shipping, we will not deduct a hypothetical shipping charge from your refund unless a specific charge was disclosed and the deduction is permitted by applicable law.

If the return is due to our error or a defective product, shipping charges will be handled in accordance with applicable law.

4. Refunds and Processing Fees

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. The time it takes for the refund to appear depends on your payment provider and financial institution.

We do not automatically deduct payment processing fees or refund processing fees from customer refunds. Any deduction will be made only where it is clearly disclosed before purchase, permitted by applicable law, and applicable to the specific transaction.

We will not deduct fees where prohibited by law, including where a full refund is legally required.

5. Exchanges

If you need a different product, please contact us. In many cases, the quickest option is to return the eligible item and place a new order once the return has been approved.

6. Non-Returnable Items and Exceptions

Returns may be restricted for items that have been installed, modified, damaged through misuse, or are otherwise not in their original condition, except where applicable law provides otherwise.

Any restrictions on returns will not limit your statutory rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

7. European Union Customers

If you are a consumer in the European Union, you may have a statutory right to withdraw from certain online purchases within 14 days of delivery, without giving a reason, subject to applicable legal exceptions.

Where this right applies, we will provide the required information about the withdrawal process, return shipping costs, and refunds in accordance with applicable law.

8. Contact Us

If you have questions about returns or refunds, or would like to request a return, please contact:

Email: mengmao01@protonmail.com

Please include your order number and a brief explanation of your request so we can assist you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mengma01@protonmail.com.